Join Our Team!

A Little About Us

MINT Brand Marketing was born in 2012 out of the entrepreneurial spirit of Amanda and a deep love of branding and all it can do for an organization when done well. We are a Midwest branding, marketing & design studio of renegade thinkers focused on tapping into the humanity in every brand.

Our passion for brilliance inspires us to dig deep for our clients, while respecting that we each have important lives outside the boundaries of our careers. It is the well-rounded, supported person that thrives the most, and we keep that at the forefront of our culture.

We invite you to join us!

Client Experience Manager

at mint brand marketing

MINT Brand Marketing is looking for a Client Experience Manager that is excited about the opportunity to build relationships with our clients! This role will serve as the main point of contact with our existing clients to manage + grow the relationship through communication on projects. In addition, this role will lead new clients through the onboarding process to ensure long term success. The ideal candidate is someone who is highly detailed and organized, is a natural problem-solver, and can think on their feet.

responsibilities + duties

Serve as the main point of contact in all matters related to client concerns and needs
Build + strengthen client relationships to achieve long-term partnerships
Stay on top of accounts, making sure clients receive services that are within their budget and meet their needs
Strategize with clients to understand upcoming projects and develop a timeline for completion
Lead in-person or virtual meetings with client and/or internal team members to discuss on-going or future projects
Mediate between clients and the organization; Be the voice of the client and act as their advocate while sharing client needs with team members
Handle and resolve client requests and complaints by offering creative solutions
Work internally with team members though project management system to communicate client projects
Become an expert in MINT’s services and educate customers on the use and benefits of these services to assist with additional service or renewal opportunities

qualifications + experience

Must have 3-5 year of experience in a customer-facing project manager or account management role
Excellent written + verbal communication
Strong time management skills
Well-organized, with a high attention to detail and ability to prioritize
Have a passion for building client relationships
Confident, high energy, self-motivated and a true team player
Experience using ClickUp is a major plus!

traits

A solid ideas generator + initiative taker
Proven ability to communicate with tact, clarity + accuracy
Excellent proofreading skills, and ability to translate technical information, and convey it to a lay audience
Ability to manage multiple projects and deadlines without supervision
Have a passion for continued learning
Handle constructive criticism in a way that promotes learning and practices giving yourself grace

Apply Here

We’re excited to hear from you! As part of the application process, please tell us a bit about your design experience, any favorite projects you’ve worked on, and share a portfolio link if you have one. And, feel free to reach out if you have any questions. Thanks!

Apply Here

We’re excited to hear from you! As part of the application process, please also include a link to a 2-3 minute video on why you want to join the MINT team. And, feel free to reach out if you have any questions. Thanks!

We are not actively hiring at this time. Please check back soon or reach out to us with any questions. Thank you!

CORE VALUES

Creativity

The relentless pursuit of fresh perspectives + solutions. We reimagine what’s possible to create meaningful brand experiences that resonate + endure, pushing beyond the expected through deep client understanding + market insights.

Adaptability

The instinct to step up and step in wherever needed. We embrace change as an opportunity to grow stronger, creating solutions before they’re asked for. We don’t just respond to shifts—we lead them, staying fluid and forward-moving in everything we do.

Tenacity

The unwavering drive to pursue excellence in every challenge. We embrace obstacles as opportunities, persisting where others might settle—refining and elevating our work until it achieves both creative excellence and measurable results.

Accountability

The steadfast commitment to own our work, promises, and impact. We measure success in tangible business outcomes, standing behind our contributions with transparent communication and unwavering responsibility—no exceptions, no excuses.

Clarity

The belief that powerful ideas thrive in clear expression. We cut through complexity to deliver work that speaks with purpose and precision, ensuring every element advances our clients’ goals while guiding our approach to collaboration.